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Support · February 7, 2022

How do I enable the live account?

By default, all accounts have access to our test mode. To get a live account and receive actual transactions, a few documents must be submitted online for approval.

enable live account

Pre-requisites:
  • An Omise account with a verified email

  • A website that is ready and available online

  • Communication of the refund policy to the customer in one of the following locations on your website:
    term and condition

    • In the sequence of pages before final checkout, with a click to accept or other acknowledgement button, checkbox, or location for an electronic signature, or

    • On the checkout screen, near the submit or click to accept button.
      Note: The disclosure must not be solely on a link to a separate web page.
      Source: Card Acceptance Guidelines for Visa Merchants

  • A copy of your registration documents ready for upload - in PDF, JPG, or PNG format. See below for a detailed list.



Thailand

For businesses:

  • Your company's registration document (DBD)

  • Company Seal (Bor. Oor. Jor. 3)

  • Shareholders List (Bor. Oor. Jor. 5)

    • ID cards of shareholders who hold more than 25% of the company's shares (for foreigners, passports)

  • VAT certification - Por. Por. 20 (optional)

  • The authorized directors' ID cards

  • For foreigners - your passport, work permit, and proof of address:

    • Yellow house book (Thor. Ror. 13), or

    • Bank/credit card statement or utility bill (electricity, internet, gas) showing full name and current residential address

  • The front page of your preferred Thai Bank passbook showing the account number that will collect funds. This account name must match the company name stated on the company's registration document

  • Bank statement (may be required in some cases)

All documents must be signed by the authorized director(s) and marked certified true copy with company seal affixed. Please note that e-signatures are not accepted.

Additional documents may be required based on business categories

Required documents

For individuals:

  • Your ID card

  • Selfie holding your ID card without wearing a mask, glasses or hat. Your ID photo and the information on the document must be clearly visible without a glare.

  • The front page of your preferred Thai Bank passbook showing the account number that will collect funds. This account name must match the name on the ID card

  • Bank statement (may be required in some cases)

All documents must be signed and marked certified true copy.

Steps:

  1. Sign-in to your account and click on the Live dashboard tab

  2. Fill in the form and submit it for approval

When uploading documents, you can click "save" to save a copy of your application to be completed at a later time. Our KYC team will only begin the review process once all the required documents have been uploaded, and the application has been "submitted".



After the application is submitted, the KYC team will reach out to the merchant within 2 working days if additional information is needed or if the registration is incomplete. If all requirements are finalized during the initial submission, the account can be activated within 7 business days. (The timeline for activation may vary based on the readiness of the merchant’s application; certain businesses may experience longer processing times or be subject to specific restrictions.)

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