How can we help?

What are the required policies on the merchant’s website?

As part of our pre-requisite to apply for a Live account with Omise, merchants are asked to communicate its policies on the website. There are 2 required policies – the Business Policy and the Privacy Policy.

What do I do when I've changed my registered company name?

If you’ve changed your company name but are still in the same business then you'll have to submit the following documents to us via email.

How do I enable the live account?

By default, all accounts have access to our test mode. To get a live account and receive actual transactions, a few documents must be submitted online for approval.

Can’t find your answer?

Get in touch with us and we’ll get back to you as soon as possible.

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