How can we help?

What is pre-authorization?

Card pre-authorization is commonly referred to as pre-auth. You can think of it as a pre-approval process to ensure that the customer is using a valid credit card.

Why did my payments get rejected?

Charges can get declined for multiple reasons.

What information will cardholders see in their statement?

When the cardholder receives their card statement at the end of the billing cycle, your statement name will appear as `OPN*XXXXXX` where the XXXXXX is your unique identifier (merchant).

How do I set up recurring payments?

Recurring billing (also known as subscription payments) can be achieved easily using the [Schedule API](, or manually setting up a charge schedule on the dashboard.

Can’t find your answer?

Get in touch with us and we’ll get back to you as soon as possible.

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